Frequently Asked Questions
Everything you need to know about our performance apparel and gear.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy for apparel and equipment?
We offer a 30-day return policy for most items in new, unused condition with original tags. Please note that for safety reasons, climbing hardware and personal protective equipment cannot be returned.
How do I determine the correct size for technical outerwear?
Each product page features a detailed size guide. Our technical apparel is designed with specific fits—ranging from 'Slim' for base layers to 'Relaxed' for shells—to ensure optimal layering and mobility.
Do you offer a warranty on your products?
Yes, we stand behind our gear with a limited warranty that covers manufacturing defects in materials and workmanship. If your product fails due to a manufacturing defect, we will repair or replace it.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I track the status of my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.